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Customer Care Volunteer

NCAL’s Customer Care Volunteer works directly in all aspects of customer service in our Pet Adoption Center. We are looking for passionate and enthusiastic individuals who enjoy working in a fast-paced environment with both people and animals. Customer service is the first and essential step towards encouraging positive adoption outcomes, interactions with prospective adopters, donors and the community in general. You will be working closely with the Adoptions and Customer Care Manager to assist in all things customer service related surrounding the front desk. Read the full description, essential functions and required qualifications below or view PDF HERE>>.


Frequently Asked Questions:

What do I need to be a volunteer at NCAL?:

• Proof of COVID-19 vaccination • A minimum 3 month commitment • Must be at least 16 years of age • Must have an email address • Volunteers must fill out an application below • Must complete orientation and applicable training • Must pay $10 volunteer fee

What skills do I need to be a customer care volunteer?

• Have 1 year of prior customer service experience • Possess professionalism, courtesy, tact and sound judgment • Excellent written and verbal communication skills • Ability to multitask and work under pressure • Excellent computer skills • Ability to commit to a schedule • Ability to follow directions • Friendly and warm personality • Must be 18 years and older

What are the volunteer hours for this position?

This position is available Tuesdays through Saturdays, and each shift is between 2-3 hours as per shelter need

What are the essential functions of a customer care volunteer?

• Answering the phone • Answering basic questions about NCAL and providing general shelter information to adopters and visitors • Processing adoption applications, calling references, emailing pre-approved adopters about available animals • Updating applicants about the status of their application • Data entry through the shelter database • Confirming scheduled appointments for potential adopters to meet with animals • Processing Adoption Paperwork • Making photocopies of adoption paperwork to send home with adopters • Filing completed adoption paperwork in the staff office • Organizing paperwork in the staff office and making additional copies when low • Other Tasks: maintaining the lobby’s cleanliness through mopping, sweeping and wiping down counters; greeting and assisting visitors with sign in process; providing information and answering questions about NCAL’s procedures.

I'm under 16, but want to help out. Can I still volunteer?

If you are under 16, the Junior Volunteer position is the right fit for you. 

I'm unable to commit to a fixed schedule, but want to help out. Can I still volunteer?

If you are unable to commit to a schedule, we have a drop-in Shelter Ambassador position that might be the right fit for you. 

Any questions or thoughts?
Email: lusana@ncal.com