Employment

We’re hiring! North Country Animal League is looking for extraordinary individuals who have the compassion, empathy, and are willing to work hard to make animal’s lives better.  Our staff works as a team to provide the best possible care while our animals are awaiting their forever homes. The work can be challenging at times but it is so rewarding! Are you interested in changing the lives of animals? Please see below for our current job openings:

Pet Adoption Center Manager

Summary/Objective:

The Pet Adoption Center Manager oversees the daily operations of all Pet Adoption Center (PAC) staff. The Manager must have excellent leadership, problem-solving, and decision-making abilities. Must be able to think on his/her feet to handle stressful situations with a high level of composure and to take appropriate action according to the the situation. Must be able to articulate basic veterinary information to staff and clients with confidence. On call to troubleshoot any complications of the PAC operations and fill in to cover clinic staff call offs if necessary.

Essential Duties & Responsibilities:

  • Oversee the daily operation of the PAC and PAC staff
  • Supervise all PAC staff to ensure all policies and procedures are being followed.
  • Work with staff to create and maintain an overall professional, effective, and welcoming degree of internal and external customer service
  • Responsible for all PAC employee hiring in conjunction with the Operations Director and/or the Executive Director
  • Supervise, train, coach, and evaluate full-time and part-time PAC employees and volunteers
  • Oversee adoptions, surrenders, temperament testing, and animal returns
  • Oversee management of medical protocol for all shelter animals
  • Maintain relations between local and out of state rescue organizations including animal transfers
  • Maintain 85% kennel occupancy through shelter transfers, stray intake, and owner surrenders (includes overseeing management of Waiting List)
  • Produce reports for the Operations Director on a weekly and/or monthly basis and for special projects
  • Oversee all off-site adoptions/events including, but not limited to, training and personnel
  • Provide animal care management direction, goals, and objectives to PAC staff and volunteers in order to meet specific requirements of off-site pet adoption partners.
  • Participate in budgeting process and monthly profit and loss analyses   
  • Promote teamwork and positive interaction interdepartmentally
  • Report any facility or equipment issues to the Operations Director
  • Maintain monthly inventory of the items in the retail store
  • Oversee Foster Care program
  • Ensure safety standards are met
  • Produce maximum revenue for PAC at the lowest cost consistent with the goals of NCAL          
  • Oversee the animal care and adoption protocols for SOPs and ensure consistent enforcement. Recommend any changes to the SOPs to the Operations Director     
  • Recognize potential donors and alert Executive Director
  • Promote & steward community partners
  • Keep abreast of animal welfare issues and new techniques, procedures, and equipment in the field
  • Fill in as needed to cover PAC staff absences
  • Ensure confidentiality of employee, client, and animal information
  • Attend staff meetings
  • Perform other duties as assigned

Qualifications:

  • Outstanding customer service skills – ability to handle customers with tact and diplomacy in sensitive or stressful situations
  • Proven management experience, including problem-solving, time-management, planning, organizing, training and motivational skills
  • Previous experience with animal adoptions and public interface preferred
  • Possess professionalism, courtesy, tact and sound judgment
  • Experience with budgeting, costing, financial reporting, and basic human resource issues needed
  • Excellent written and verbal communication skills
  • Ability to multi-task and work under pressure
  • Proficient in MS Office
  • Experience with shelter software.
  • A valid driver’s license and a good driving record are required
  • Ability to properly handle, exercise and control large and/or difficult dogs and cats.
  • Ability to safely lift 50 lbs. and be capable of bending over and cleaning for extended periods of time.

Supervisory Responsibility:

This position manages the Customer Service Manager, Canine Care Manager, Feline Care Manager, and Animal Care & Adoption staff

Schedule:

Variable work schedule including weekends and some holidays

Required education:

  • Associate’s Degree

Required experience

  • Supervisory: 1 year
  • Animal shelter/clinic: 3 years

To apply, please send resume with a cover letter by e-mail to info@ncal.com.

 

Shelter Associate

We are currently looking for enthusiastic Part-Time Shelter Associate to join our team. As a Shelter Associate you will ensure the general health and wellness of the animals as you assist them in finding quality homes.  Responsibilities include, but are not limited to, assisting the public during the adoption process, feeding the animals, cleaning and disinfecting animal cages.

General Duties include, but are not limited to:

  • Daily cleaning and disinfecting of dog and cat kennels on a rotating basis with other shelter associates.
  • Maintaining kennels throughout the day keeping them clean and orderly and making sure animals have clean water at all times.
  • Completing all items on the medical log on a daily basis including vaccinating, bathing, routine check-ins, deworming, animal photos, and special care.
  • Daily cleaning of all non-kennel areas including sweeping, mopping, bleaching walls, vacuuming, washing dishes, and laundry.
  • Ensuring dogs are walked outside a minimum of three times a day and included in playgroups, as well as cycling through indoor areas throughout the day.
  • Ensuring cats are cycled through two indoor rooms (& outdoor room if appropriate) throughout the day.
  • Assisting Canine Behaviorist or Shelter Manager in evaluation and temperament testing strays and surrendered animals as needed.
  • Animal care including socializing, basic obedience, nail trimming, and grooming.
  • Greeting customers and assisting in the adoption process including showing animals for adoption, reviewing applications, checking references.
  • Counsel clients who are adopting animals by communicating general breed knowledge, specific animal history, and NCAL philosophy.
  • Be knowledgeable of animals on the premises and show animals to the public using correct breed characteristics, behaviors, animal files, and NCAL philosophy.
  • Ensure kennels are stocked properly and are maintained according to safety standards.
  • Direct, assist and work in conjunction with departmental volunteers.
  • Participate in offsite and special events.

Requirements:

  • Positive and friendly attitude. Good communication and listening skills.
  • Previous experience working hands-on with animals a plus.
  • Able to work a combination of days, evenings, and weekend shifts.
  • Ability to work independently and in a team environment.
  • Must possess professionalism, courtesy, tact and sound judgement.
  • Ability to safely lift 50 lbs and be capable of bending over and cleaning for extended periods of time.
  • Willingness to maintain sanitation of animal areas.
  • A valid driver’s license as well as good driving record are required.
  • Desire to make a positive difference in the lives of animals.

To apply, please send resume with a cover letter by e-mail to info@ncal.com.

 

Available Animals

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