CUSTOMER ENGAGEMENT SPECIALIST
Are you passionate about animals and making a difference in your community? NCAL is on the lookout for our next Customer Engagement Specialist to lead our front desk team and positively impact the lives of animals and people in Lamoille County!
Our Customer Engagement Specialist (CES) is responsible for providing welcoming, non judgemental, attentive customer service to all NCAL clients. This is demonstrated by using knowledge and proficiency in all aspects ofNCAL’s operations, thorough communication and education, and dedication to the shelter’s client servicesuccess and the organization’s mission. The CES is responsible for ensuring consistent, high quality clientservices for the Pet Adoption Center.
The Customer Engagement Specialist is personable, confident, and a level headed individual that can handle many different types of situations in the Pet Adoption Center. They must be comfortable talking with people, working with computers, using phone systems, strong written communication skills, and able to multi-task throughout the day. The CES will interact with potential adopters, owners surrendering their pets, community members who have found stray animals, Animal Control Officers, other animal shelters, volunteers and donors.The Customer Engagement Specialist is a professional who plays a crucial role in managing and improving the interactions between NCAL and its customers.
If you’re ready to take the lead, make a difference, and be part of an amazing team please email us your resume and a cover letter to careers @ ncal.com letting us know why you are perfect for this role. See full job description here.